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Welcome To Intelligent Success

Empowering you to start, succeed and grow as a Customer Success Professional

Training Program 

Everything in our course is designed to help you create value and build relationships in a Customer Success role. 

Value Driving Frameworks

Customers are happy when they see results - We teach you the best frameworks to identify, drive and communicate real business value.

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Reduce Churn

Learn tactics, mindsets and key ways to get ahead of churn before it gets ahead of you and your accounts. 

 

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Build Relationships

Nurture and deepen your client relationships to build trust that lasts.  
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What can you expect from a Intelligent Success CSM Course?

 
 

Certified Customer Success Mastery

Master Customer Success with Expert Guidance & a Globally Recognized Certificate. 

 

 
 
 

Live Lessons and 1:1 Coaching 

Become a Customer Success Pro with 8 Hands-On Trainings and Personalized Mentorship

Not Just Theory

Learn Customer Success By Doing It. We Teach Practical, Interactive and Transformative Skills to Excel in Your Career.

 

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Unlock skills for today's careers in CS

From Good to Great. Elevating Your Skills to Become a Value Driven CSM with Our Tried & True Lessons

  • CS Background & Value
  • Building Long Term Relationships
  • Leading Effective Meetings
  • Strategic EBRs
  • Measuring & Monitoring Health
  • Growth & Efficiency with AI 
  • Churn Prevention
  • Final Presentations / Capstone
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Every Course comes with 1:1 Mentorship Included

 

We know you're investing in your growth. We are investing in you right back. With 1:1 mentorship included, we tailor training and education to your needs specifically, helping you build a resume with a story, and coach you through interview prep! 

Kareen

"Coming from a project management background, I was curious about transitioning into CS but wasn’t sure if it was the right move. This course made a huge difference—the instructor explained key concepts clearly and made them approachable, even for those new to the field. I’d recommend it to anyone looking to pivot into a thriving industry, especially if you’re coming from a non-CS background and want to build a strong foundation.."

Jackie

"Karin is an incredibly knowledgeable Customer Success leader. As she leads the program, you’ll gain valuable insights from her real-world experience about what it’s truly like to be a Customer Success Manager, especially helpful if you’re considering this career path. This is an amazing resource for anyone exploring a future in CS or just getting started in the field. Highly recommend!"

Malika

"I'm grateful for this course—it gave me a deeper, more structured understanding of the Customer Success Manager role... Through Intelligent Success, I learned how to create and track customer health scores using measurable, data-driven metrics. I also gained practical strategies for running regular client meetings that consistently deliver value and drive meaningful engagement. Most importantly, I now know how to align customer goals with product usage to ensure their broader business needs are being met. Thanks to this course, I’m ready to thrive— I have the systems, frameworks, and mindset to hit the ground running."

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In the meantime, grab the CSM Performance Tracker for FREE! 

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The Intelligent Success CSM Performance Tracker is designed to help you navigate and advocate for your promotion (or merit increase)! So, if you're already in a CSM role, or are just starting, do yourself a favor, and track the wins that matter to help increase your pay by 5-15%! 

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